Frequently Asked Questions

OurAugusta is the premier local business directory for the Central Savannah River Area (CSRA). We help consumers discover and connect with local businesses across Augusta, GA, Aiken, SC, and the surrounding 18-county region.

We cover the entire CSRA, including Augusta, Evans, Martinez, and Grovetown in Georgia, plus North Augusta and Aiken in South Carolina. Our directory spans 13 Georgia counties and 5 South Carolina counties—home to over 770,000 residents.

Yes! Searching and browsing businesses is completely free for consumers. Business owners can also claim their listings for free with verification.

We currently have over 8,500 local business listings across 15 categories, from restaurants and retail to professional services and healthcare.

Use the search bar on any page to search by business name, category, or keyword. You can filter results by city, category, and rating. Our map view helps you find businesses near your location.

Yes! Create a free account to save businesses to your favorites list. You can access your saved businesses anytime from your dashboard.

Sign in to your account, visit the business page, and click "Write a Review." Share your honest experience with a star rating and written review. All reviews are moderated to ensure quality.

We display both Google reviews (imported from Google Maps) and reviews submitted directly on OurAugusta. All user-submitted reviews go through moderation to filter spam and inappropriate content.

Each business listing shows available contact information including phone, website, and address. For Premium and Featured businesses, you can also submit a contact form directly through our site.

Find your business on OurAugusta and click "Claim This Business." You'll need to verify ownership through email verification (using your business email) or by uploading a business document like a license or utility bill.

To maintain free Claimed status, you must either display our "Trusted OurAugusta Partner" badge on your website OR refer another business that successfully claims their listing. Premium and Featured subscribers don't need the badge.

We check for the badge weekly. If it's removed and you don't have a valid referral, you'll receive a reminder, then a warning at 7 days, and your listing will downgrade to Free tier at 30 days.

With a claimed listing you can: edit your business information, upload up to 5 photos, add up to 10 tags, respond to reviews, and receive 1 lead per month. Upgrade for more features.

Once claimed, go to your business page and click "Edit Business" or access it from your dashboard. You can update your description, hours, contact info, photos, and more.

From your business dashboard, go to the Reviews section. You can post public responses to any review on your listing. Professional, helpful responses build trust with potential customers.

We offer four tiers: Free (basic auto-generated listing), Claimed (free with verification + badge/referral), Premium ($29/month), and Featured ($79/month). Each tier unlocks more features for business owners.

Premium ($29/month) includes: up to 10 photos, 15 tags, 10 leads/month, full analytics dashboard, video embed capability, menu/services list, and review response tools.

Featured ($79/month) includes everything in Premium plus: up to 25 photos, unlimited leads, homepage placement, priority in category searches, a Featured badge, and monthly SEO performance reports.

Yes, you can cancel your Premium or Featured subscription at any time. Your benefits continue until the end of your billing period, then your listing reverts to Claimed status (with badge/referral requirement).

We accept all major credit cards through our secure payment processor, Stripe. Your payment information is never stored on our servers.

We take privacy seriously. Your personal data is protected using industry-standard encryption. We never sell your information to third parties. See our Privacy Policy for full details.

Our listings are sourced from Google Places data, including business names, addresses, hours, and reviews. Business owners can claim and update their information for accuracy.

Business owners can contact us to request delisting. We'll verify ownership before removing any listing. Note that basic business information may still appear in search results from other sources.

Yes, we use essential cookies for site functionality and analytics cookies to understand how visitors use our site. You can manage cookie preferences in your browser settings.