Wells Fargo Bank

Very Speedy response time. As soon as I sat down I was standing back up and being greeted . I was pointed in the right direction immediately and was in and out in less than 10 minutes . Also getting in and out at this location was a breeze . Some banks are a hassle trying to fight with traffic and merging into a lane .

Convenient location with a friendly helpful staff. Shea Hall saved the day for us! She is knowledgeable, helpful, professional, and kind. We are so grateful for her expertise and the time she spent with us to update an account. Thank you Shea!

Today, May 12, 2023 at about 11:30 am; I visited the Wells Fargo at 110 Belair Road, Augusta, GA. I have been a customer for over 10 years and have NEVER been treated with such disrespect as I was treated today!!! I only wanted to invest into an account for my newly born grandson to have an opportunity to go to college one day. I was told I have to consult with an investment advisor. When I finally met with the investment advisor John DeGeronimo who did not greet me but asked did I have an appointment? He’s very tall and broad and was standing; so I didn’t feel comfortable as a woman with sitting. Then he asked me how much money did I have to invest into the 529 account. When I told him the amount, he told me I could go online and determine how to invest this money on my own. He was clearly upset as he’s standing and waving his arms around explaining he’s responsible for big accounts that start at $100K and that he doesn’t have time for this today. This is the reason I’m rating this experience as a 1!!! I will take my accounts to another bank who will accept my business and will treat me with respect despite the fact that I wasn’t going to invest $100K.

I was not pleased at all with my experience there. I've been banking with them since they were Wachovia. I rarely go inside the bank but today I did at this particular Branch. While the bank teller was viewing my account she made a surprised gasping sound and continued to attempt to make irrelevant small talk when my issue had not yet been resolved! I was very offended. Advice to the tellers that work here. Stay professional at ALL TIMES!

Got to say banks aren't my favorite. 😕 I don't like paperwork, I don't care for small talk. It's something I let my DH tend as it is more in his wheel house. However, when it came to care of my mother's financials, I had no choice but to take the lead and this branch really made it the easiest for me. Ms Allen-Hudson was a kind and compassionate professional who I was grateful to have. She didn't act like she were doing me a favor by establishing the account but that she was pleased to help. I was pleasantly surprised and had to take a moment to express, in this small way, that it made my day easier and I appreciate them for it. Thank you very much. From this introvert-- 'Well done'!!