The UPS Store

The other day ( Saturday, May 3, 2025) I visited this location to ship off a package. When I walked into the store, there were three employees working. There were two young ladies who had customers already, and there was a young man who did not have a customer. When he saw me walk through the door he asked how could he help me. I then told him that I needed to send off a package. So the young gentleman took all of my information, including my name, my address, where the package was going, who was receiving the package and what was the contents of the package. He then weighed and measured the package. The only thing he had left to do was tell me how much it would be to ship and all I had to do was pay. However, Immediately after doing so, one of the other young ladies that work there, asked for his help with her customer (I think she was a new employee that didn’t quite know how to do everything just yet). So the gentleman left me at his register to go help the new employee with her customer. I was standing at the register for maybe about three or four minutes waiting on him to come back and finish with my transaction. While Helping, the new employee with her customer,, the other female employee asked him could she use his register for a quick second. (I’m assuming Something was wrong with her register),. She then came over to where I was and asked me could I please step to the side so that she could finish with her customer’s transaction. I then turned around and looked to see that the lady she was already servicing at her register was now standing behind me. I did not want to make a scene, so I politely stepped to the side even though I didn’t want to. Then I thought to myself “no. this isn’t right. I should have been serviced before anything else’. So I kindly went back over to grab my package off of the scale and told the young lady that I’ll take my business elsewhere. Now there were two problems. One Problem being that the young guy that was helping me lef...

On Sunday, June 1st, we dropped off an item that we wanted shipped overnight as it was extremely time sensitive. We were told by the counter staff that since it was going to a PO box, they couldn't guarantee overnight but could do 2 day shipping. It cost around $55, but, as I said, it was important. As of today, June 6th, it still has not been delivered. In fact, according to the shipping number, it sat in the UPS store for 3 days. I went by this morning and attempted to get a refund for the shipping. The manager was completely flippant about it and said that, despite what we were told by counter staff, we agreed to the "not actually guaranteed" screen on the payment screen. She refused to give a refund for the delay. If we'd not been told something counter that when we paid, we'd absolutely would not have paid that much for this. This is theft.

I have never experienced such a rude representative of UPS in my whole 41 years of life. Some individuals truly need to be reeducated on customer relations and customer service as it applies to being courteous and respectful. Since when did it become an issue to ask a representative who obviously looks like they're having a horrible time at the job how their day was going just to get rude loud short answers for every question that I had. I will be sure to alert any and every individual in my family to avoid going to that particular UPS store unless they feel like dealing with some of the rudest or one of the rudest I should say representations of what UPS should stand for. I am completely offended and would advise them to send some of the employees to training once again on proper and respectable customer service. Thank God I was still able to get a notary done so overall the rude individual didn't stop anything so I'm grateful.

I recently visited this store for the first time to shipped gift for a friend. The store was clean and well-organized, and the associate who helped me was polite and professional. The only downside was the difficulty in finding parking. Other than that, it was a pleasant visit, and I’ll definitely consider coming back again.”

I’m not entirely sure the older lady’s name that works there but I went today to drop off a package. Unfortunately I’m not as knowledgeable in QR codes and postal slips, so when I brought my package I forgot to go by the postal office first. When I walked in she said “Are you ready?!” Like she was rushing me when I was trying to pull up the code on my phone. I then showed the lady the QR code, she immediately said “Nope!! Got to go to the postal office first!!” she doesn’t look at me and continues back to what she was doing before I walked in. I was like I’m sorry I didn’t know and she said “YUP!” With the most direct attitude, not kind, not a people person at all, no sure if she is having a bad day but I proceeded to leave and I was talking to myself outside about the interaction and someone said “was it the older lady in there?” Almost like everyone knows this lady doesn’t need to be at the face of UPS right when you walk in. I hope this review gets to you guys well, and I hope she has a better day.