Spark by Hilton Augusta

Room isn’t too bad for the price. BUT, I have been here 4 days and asked that my room be cleaned daily after I returned the second evening to find that housekeeping never came to my room. The clerk at the front desk wrote a note in their book requesting my room be cleaned daily. Day 3 and my room still hasn’t been touched by housekeeping. I tried to iron my shirt and the cheap fake teflon coating of the iron rubbed off onto my shirt as soon as I touched it to it. On my way out already angry about my shirt, I stopped to ask housekeeping to make sure they cleaned my room. Retuned tonight hoping to get into freshly made bed of clean sheets after a long day only to be disappointed again. My room was entered to replace the iron though….but they won’t trick me with that one again since it’s the exact same type of iron 😂

I stayed at this location several times, as I am on a work trip with my service dogs, if I wasn’t staying there I was staying with other hiltons. The location is interesting as you can literally watch drug activity and prostitution out of your window. My first interaction with the manager was that she was very rude and outspoken. I was never charged a pet fee that I was aware of. But I also have never had a complaint from any hiltons I have stayed at within the last year. I checked in for 2 days. When I walked in we were greeted by a big dead cockroach on the floor and a dead worm. I was thinking maybe they just sprayed or the hotels next door sprayed and they scattered. Btw my card is on my account/file. The night before I was to check out I went down to the desk and asked him if I could get the room for another night, he said yes, I said do u need me to run my card he said no, your card is already in the system. I then asked for a new shower curtain because the 1 in our room smelled like straight mildew. The next morning we had to go get our work vehicle worked on. I was 3 minutes down the street. A girl called me around 3pm saying that her manager called and said that I need to pay a pet fee. I said why I never have before. She then transferred me to manager I believe her name was Courtney. Courtney gets on the phone and is rude from the get, and as I said I don’t understand she said she had went down to my room and knocked on the door and the dog barked. My husband then said well of course if u knock on the door they will bark, then she said no I knocked on the next door next to u and they barked. At that time the convo got heated and she hung up on us. I then pulled up and walked in. She acted like we were in the ghetto she tried to tell me she had to move a bunch of people down there to new rooms because my dogs were barking from her knocking on the next room over, mind u it’s 3pm and that place was not busy at all. I also asked her if they had a main off...

Nope, Nope and Nope. When pulling in to the parking lot the first thing we noticed were the upstanding citizens “lingering” in the parking lot between this location and the long term stay motel next to it. The next thing we noticed were the foot and a half weeds growing all around the building while all other landscaping was dead. Checking in was no issue but once in the room, it was observed that most of the baseboard tiles were loose and propped up against the wall. The next item of question were the dogs constantly barking in the next room over. After returning from dinner, we are pretty sure that the parking lot had become the local meeting spot for the homeless drinking from brown paper bags which made us seriously question leaving our work truck/trailer overnight in the parking lot. The final straw was the dogs in the room next to us fighting. We left and drove down the road and stayed at the newly remodeled Sheraton. This previous Sleep Inn should have stayed that, a 1 star motel for $50/night. When the Sheraton is only $4/night more, choose that. We didn’t even bother asking for our money back as it was not worth the trouble.

RESPONSE TO MANAGER WITH ORIGINAL REVIE BELOW THAT: Thank you for responding. I am saddened for your loss and my deepest sympathies, however, at no point did you actually tell me that, and at no point did I raise my voice or yell at you. I did bring up all of the issues below with you and with the front desk and was told by you that I was lying and unless I had photos it was not true. So it seems 1, you are interested in a back and forth on an open forum, and 2 your commitment to service is to choose to call your customers liars. It's nice that you take so much pride in your job to defend the effort, but this is the wrong way of going about it. REVIEW: Stayed here during Masters week so its understandable that it would be expensive but it was exorbitant for a barely two star motel. I had to pay $1,966.99 per night for a pretty awful experience with a room that had holes in the walls and ceilings, water marks, damage, pillow cases that neither fit the pillow nor seemed like they had been washed or pressed, a terrible attitude from all of the employees at the front desk, and a complete lack of communication from the property even when they sent an automated text asking if there was anything i needed, they refused to respond on four occasions. Additionally as a Gold member the only perk with the property is free bottle of water which was available on Thursday but out of stock on Friday and Saturday night. When I phoned Hilton guest services to complain they told me they would have to call the property and then recommended I phone the manager there, Courtney to discus. Whom I had tried to reach via text during my stay and asked to speak with a number of times before finally reaching her five days later. Courtney was the leas helpful, least compassionate and most crass hotel employee I had ever dealt with. Not only did she tell me that all of my issues/complaints were not valid, but told me that I was lying about them and that I should have taken photos to prove what...

Respond to Owner: So let me ask, did you even watch the footage? From beginning to the end? Yes, she hit her hand on the desk after she asked for the manager, and the manager response was, "I am the manager, so what, so what, (shrugging her shoulders with an attitude slightly hopping up and down in her seat while talking) take your receipt and Bye!" That's when my wife hit her hand on the counter. In fact, there is another charge on my credit card that I have to get resolved by your company. Yes, the police were called after my wife said, "Do I have to call the police or something to get my money back?" And your manager decided to call herself. Yes, we were gone before the police came because the manager decided to refund my money back, so there was no point in staying. Yes, my wife was not the aggressor. What I would you say, if one of you employees put their hands on your customer, I guess you don't mind losing your business through lawsuits. Yes, of course my wife is upset at the night prior because she booked through priceline and when she is trying to check in, the lady is telling us the reservation is no good that we have to pay at the property. She called technical support, and they told her the same thing, but yet in the morning, "the manager" is checking us out through Priceline when we checked in through the property, not priceline. So you want to explain to me that it's okay to be waiting at 10 pm at night, tired with a crying baby for your staff to learn how to check in people who booked online? Like the review below stated, you want to go back and forth and you side with your staff that is clearly in the wrong. They told my wife to lower her voice because of her baby, but yet, they started yelling. It's okay, you keep taking your wronged employees' side, it will land you somewhere you wouldn't want to be. THE FUNNY PART IS, THAT IS NOT THE OWNER RESPONDING, IT'S THE SAME RUDE MANAGER AS THE OWNER TRYING TO COVER HERSELF. My wife told me you were t...