Sbarro

Food was ordered at 12:54. We ordered a pepperoni pizza. We were told that this pepperoni pizza would be 15 minutes. So we waited, and waited. They didn’t even put our pizza in until 1:11. 30 minutes, as opposed to 15. The food we’d ordered from other locations had already gotten completely cold. We understand if you’re busy, and it’s a lunch rush. We’ve worked in the food industry before, we know how it is; but don’t set unrealistic expectations for your customers, and then not communicate when there’s a change.

The gentleman puts my pizza in a small little rotator oven to warm up I asked why don’t they use the big oven like they always did when I visit since that’s what makes the pizza like NY pizza he said it taste better. It did not in fact taste better it taste like I put my pizza in the microwave. If I wanted a microwave oven pizza I would have stayed home and did that. So I paid $13 bucks for pizza that tasted like some card board box. No crispy crust but a lack luster pizza instead. I will not be dining with Sbarro ever again. You guys used to be good. Now you guys just suck. What’s the point of having a 400 something degree oven if we’re not making the pizza in it.

2 stars only because the food was good but, wow was that an experience. We were not greeted as we walked up and there was 3 employees not helping customers and made eye contact with us multiple times. After 3mins someone asked for our order, we just wanted two slices. Then this is the kicker. Two of the employees were sitting there cellphones, and using them on the area the cheese sticks roll out of. Like right on top of were it gets warm and the food touches. So gross. We didn’t eat the cheese sticks and just had our pizza.

Worst experience. Found hair on my pizza. When I bought it to the Store Managers attention, his response was “I’m not taking ownership of that. What do you want me to do about it?” Whoa. He took my receipt told ME to throw away the old pizza. When he made a new pizza, he looked up and stated, “ don’t come back” Daniel Wright is horrible. This is the second time hair was found in my food from this location. I gave the benefit of the doubt and tried them again. But to be threaded and talked down too is a no go. They don’t even have a working telephone number. All the other members of the staff were ok. If you don’t like your job, LEAVE. It’s not fair to treat paying customers this way.

Pizza was good but they forgot about my order..so I had to wait another 20 minutes...45 min total...