Public Storage

DO NOT USE THIS COMPANY!! This is the absolute worst company that I have ever dealt with. I moved out of my unit a month ago, making sure to schedule and confirm this move-out with the property manager. I just found out that I am still being charged for the unit that was cleared out, and as long as auto-pay is on, I would continue to be charged every month. It is IMPOSSIBLE to speak with anybody. There is no email address that I have found to contact support, the live chat constantly says that nobody is available, and phone calls are an endless loop which leads to a property manager that will not answer or respond back to messages. DO NOT USE THIS COMPANY. I will be reporting this as fraudulent to my credit card provider as well as to the Better Business Bureau.

DO NOT USE THIS STORAGE COMPANY!! My unit has been ransacked and over $1000 worth of things stolen along with my safe that had my sensitive information in it and my medical supplies. There system is allowing a pair of homeless people that were living in the unit beside mine to come as they please and steal my stuff. There needs to be security onsite since the business is basically open 24hrs and probably has more than just them living in these units. The electronic system is not a good idea. It doesn’t even alert you when your unit has been opened unless it’s by you or I’m guessing someone that’s you share access with. That’s what got me to store with them but after not being able to get into my unit after the hurricane as well as this huge issue I will no longer be storing with them and filing the necessary paperwork with the court against them because they have done nothing to stop this after it was brought to their attention. DO NOT STORE WITH THEM!!

Only 1 star reviews since Public Storage took over… Horrible company… They wouldn’t give me access to my unit with my stuff in it… (This unit had our extra medication in a safe that my wife needed)… and so I learned that the units are VERY easy to break into… Would have been even easier if I had a ladder.. Just took down their cross bar and hopped over. (I post in hopes they will change this) Obviously I tried to call the manager 10 times before and they refused to pick up. I called corporate 7 times and they couldn’t do anything. This is an electronic storage facility and you can’t remotely give me access to my unit? Or do ANYTHING to help me access my stuff?

Do not use this place! I purchased storage in November with a move in discount and to pay on the 23rd of every month. I paid in December only to be told that I owe on January 1st around the first week of January which didn’t seem fair. They claimed that they are under nee management and that was why and rent is due on the 1st. I have called on many occasions and never received a response until three weeks later saying my rent was past due and it wasn’t! They locked me out of my storage unit and I didn’t know why. So i paid on the first now of every month only to receive a text and a phone call saying it’s past due and your things will be auctioned off. The app will say that payment isn’t due until the 1st every time i pay and then they call me to say its past due before the first. No one ever calls back to explain why!!! Feels like a scan and a criminal operation!

Disregard all of the next paragraph. That was a review of a company that I initially rented my unit from...... Public Storage has ended the 24 hour access. Public Storage has bumped the rent twice now in 5 months. Public Storage has a forced Insurance coverage, they own the insurance company (some home cooking). They neglect to inform you that if you live most anywhere that has a homeowners insurance or renters insurance (ie, home or apt.) You are usually covered already for the unit. They really have taken a great thing and crushed it.. NOW FOR THE OLD REVIEW. It is nice to have 24 hour access to your storage unit. Everything is done on an app. You open the gate with app, open your storage door with app. Pretty cool. HOWEVER, if you do something like set your phone down in the unit and close the door... you are screwed. You can easily lock yourself out of the unit or even the building. This store offers a broom and dust pan for you to clean up after yourself... but they have forgotten to set you up with a trash can to put the sweepings into... but overall it is a better option. There is climate controlled interior units that are actually at a cool setting, and that keeps the place from smelling like a Goodwill.