Petco

Both McKenzie (groomer) and Jack (trainer) were absolutely fantastic. I have never seen Beau take to strangers the way he did. I was informed of the cost, what I could expect and how long it would take. I felt confident that I was leaving Beau in capable hands. I am satisfied with the services I received and I am looking forward to Beau attending the beginners training with Jack. KUDOS McKenzie and Jack.

Jack the trainer was amazing! He truly went above and beyond. I truly enjoyed working with him. I will definitely be booking more training sessions.

I had an appointment today for my elderly dog in Misha with Oren. The last time I had her groomed, Oren stated that they were going to have to refer her out because of her age and health conditions. I called Oren a few weeks after to find out if they were able to refer her out to someone and ask did he give me a call to confirm. I did not hear anything back from Oren or the store so I made an appointment for Misha for a grooming. I received two text messages, confirming the grooming appointment for Misha. When I got to the store today, they said they could not take her because she was going to have to be referred out. I asked if they were able to find a place for her and they said that they did not do that. I explained to them to use different language instead of “we (the store) we’ll have to refer her out” , and just simply say we can’t take her anymore. The store also never called back before I took the large part of my day to get my dog there for a grooming, stating that they probably never got the voicemail because they are busy. I understand that there may be instances where they cannot take an animal any longer, but my recommendation is just communicate this better and communicate period.

jack is amazing!!! He was so helpful with a great attitude! Made our experience 10/10! He was knowledgeable and informative! Give this man a raise!

Terrible fish department and especially with the bettas. I counted 3 dead ones in cups with the rest of the alive ones in filthy water that looked like it hadn’t been cleaned in a week. Some of the alive ones were diseased and had shredded tails. This store does not know how to care for bettas