Palmetto Wellness & Weight Loss Center MD

I’ve been a patient since February. Dr Eaves is AMAZING. The one thing holding this clinic back is the fact that the receptionist NEVER calls back or answers the phone during work hours. Everyone else is so kind and welcoming. The receptionist there, Stephanie always has a condescending attitude. I leave messages and never hear back.

I called and left a message several weeks ago and never got a return call. Now after reading the reviews, I may be able to understand why. I am a long time patient of another HRT doctor and was looking for other options. I guess they don’t need more patients.

Most everything is great about Palmetto EXCEPT for the receptionist Stephanie. She is a rude and miserable human being who likes to withhold patient medication. She will also put you on hold, telling you she will be right back and then never pick up again until the phone finally rolls over to one of the staff in the back. Both have happened to me on more than one occasion. I’ve never been disrespectful or rude to her but she is to me every time unless someone else is around to see her be rude. And she’s rude on the phone every time. If Veronica wasn’t so wonderful, I would definitely find a new place to go because of Stephanie. All the other ladies are wonderful as well. I see by the other reviews that I am not the only person Stephanie treats this way. Sad because other than her this is a great office.

I also have had a very negative experience with the front desk staff here. Every interaction I’ve had with her, including the most recent one, she’s been very off putting - doesn’t seem to want to help and comes off as if she hates her job and doesn’t want to be there or help anyone. Very disappointing but I did end up finding a new provider who was able to get me in much sooner and was eager to listen to my concerns and address them in a timely manner.

I had written a review on Sunday, and am editing it, as I did hear back directly from Dr. Eaves, and I recently consulted with another healthcare provider. Given the declining state of health and healthcare in the U.S., I understand his desire to get at root causes of illness. However, I am still disappointed by the outcome of my seeking care with this practice: part of the concern is with communication about cost, and part of it is treatment. Dr. Eaves prescribed HRT, which I had a bad reaction to, and which I reported to their office. The receptionist told me to stop taking the hormones immediatley, and was a bit terse when I mentioned I would be contacting my OBGYN. There was no follow-up from their office in the weeks thereafter to check on how I was doing. When I initially scheduled an appointment, I informed the receptionist my insurance would not cover treatment, and was told the practice contracted with a lab for reduced costs, "so it usually isn't that bad." The cost of the inital bloodwork was reasonable. However, at my first visit I was told that I might have "CIRS," which is an immune system reaction to mold exposure. The testing Dr. Eaves wanted to have done, I recently found out is $1,600 at Labcorp. Due to projected costs, I looked for in-network alternatives. The medical establishment does not yet widely recognize CIRS. So, it is difficult, if not impossible, to find an in-network provider that will run the tests, and even if they were to do so, I am unsure if insurance would cover any of the costs. But, Dr. Eaves' staff didn't tell me that, when I said that maybe my GP can run the tests. The other issue is that remediation has several practicality issues, and the treatment protocol seems dependent on it for optimal results. That, added to the costs of doctor visits, and perhaps further testing, create financial barriers to care. I feel that better upfront communication would be an improvement, when dealing with patients with chronic health iss...