My Story

I really want to get them 0 stars, but unfortunately I can’t.. My experience was horrible. Their’s absolutely no hospitality at this store. On top of that, the employees along with customers were looking at my sister and I as if they never seen a woman of color before. Do not recommend this store.

I use to like shopping at the one in the mall. :/ This one has rude, untrained employees. They treated me like a criminal because I wanted to exchange the same exact shirt for a different size. Loudly demanding to hold my bag (other customers looking) and returning the shirt without my knowledge and providing me with a store credit to purchase my same shirt, as they are looking to find the right size. Then told me the size I was exchanging it for was going to be final sale because I purchased it with a store credit. It wasn’t a final sale item and I was merely exchanging the same exact shirt for a different size. If they had just exchanged the shirt like I asked it would have been an even exchange-no store credit should have been issued. I am more appalled at their criminal interrogation in regards to returning than anything. The employees behavior is NOT a boutique experience. This is not a boutique store anymore. It’s a store ran by a bunch of teenagers whose boss has not trained them how to treat people. I have managed and shopped at several stores much nicer than this and have never felt less welcomed at any retail store.

I seriously never write reviews, but there was a young lady working at the Cabelas Dr location on 6/29 around 3 pm who went above and beyond to help me find the exact dress and same color as I had borrowed from my sister and needed to replace. Their location was out of the color and she called around until she found it in stock at a different location and had them hold it. She was super kind and polite each time we phoned. Very helpful young lady who went out of her way with a great attitude the entire time. I hate I didn’t catch her name to include here, but you guys definitely have a great employee on your hands at this location.

If you want a bad, low quality, miserable experience go to this store. This review is long but deserving especially when I (and clearly others) don’t deserve to be treated rudely when I’m choosing to spend my money there. So yes I am highly disappointed and the energy is about to be reciprocated and I will stick up for myself and other customers that don’t deserve it. There is zero professionalism, it brings the quality down by a landslide. They speak to customers as if they do not want them there, like do yall not want business??? They will stare you down. I get it you have to watch the store and customers and respect it, but do not in a way where it makes you uncomfortable. They will speak to you as if you’re slow. They will speak to you as if you are below (buy your life goodnight) and as if they don’t want you there like I said. Please teach them social skills or how to love themselves. For an average boutique, I do love the clothes don’t get me wrong, but I have been treated 10x better at other boutiques and even luxury brand stores that actually train their employees to have good decorum. It’s genuinely embarrassing how this store allows their employees to carry themselves. And what I mean by that is they don’t know how to make people feel welcomed. The employees are going to sink this place to the ground because the experience sucks that bad. I love to shop and spend money but the experience doesn’t even make it worth it. It is not that hard to be kind. As a person who knows a lot about marketing, this is the perfect example of what to do if you want to fail. Again, if I and others didn’t have such a bad experience this store wouldn’t be receiving this but it was THAT BAD and upsetting because I never get treated that poorly in a store. Hopefully changes will be made, that’s if they want this business to succeed. But right now they don’t care enough about that. Even the other location has bad reviews about the employees. I mean look at the ratings. I...

Love the clothes but go to the other location if you want a better shopping experience. The energy is weird as if the employees just hate their job and lives. Just seems so miserable, it’s sad really. I pray God brings some kind of happiness and kindness to that store because that is in fact what it is lacking.