My Story

I've been planning to walk in this store for months to check things out. I walked in just after 7pm to take a quick look. The whole 10 minutes I was in the store one of the staff members chased me around the store moving each hanger that I had touched. It almost just seemed passive aggressive and a bit excessive. I didn't feel like I was disturbing the order of things. Even though I saw some items I was interested in, It was hard for me to feel at ease much less wanting to try something on. I felt unwelcomed and even like I was an inconvenience. I will probably won't be back judging how I felt. It's a shame that customer service isn't what it use to be.

Love the clothes, but customer service is TERRIBLE! They pay you no attention, I asked for a fitting room and a girl replied “umm yeah hold on.” They always have an attitude when I go in. When I checked out with 3 items, the cashier held up a sweater and said “this is final sale” which is perfectly fine. Until I come back in to exchange a skirt that I bought with that sweater and she said “that was final sale.” But she literally held up the sweater only and said this is final sale. She should’ve said EVERYTHING BUT the sweater was final sale because that’s what she told me when I went back to exchange the skirt. I just feel so very unwelcome when I shop there. I want to keep shopping for longer and spend more money but their attitudes make me feel very rushed. It’s very obvious that these reviews don’t help their customer service because I see other people leaving reviews about it too. But I’m just so upset because I paid well over $100 for my things and just wanted to EXCHANGE one thing.

The clothes are cute, but way too expensive for the quality. Most of the pieces are outsourced from China or elsewhere. I like the style and organization that you don't get from stores like TJ maxx. The customer service, however is where they drop the ball big time. Most of the girls are snobby and rude, you feel like you're inconveniencing them by shopping there.

Terrible customer service!!!! Teens with attitudes, rude adults, and zero help at all! A sensor was found in a dressing room I was in and a worker picked it up. She waited for us to get to the checkout and basically accused us of trying to steal even though she took the clothes we were not buying after we were done. She had an attitude the whole time we were checking out and made us wait while she searched the store for the item missing a sensor. They write the number of items you go in the dressing room with on a little board outside of the room. Seeing we came out with the same amount we went in with. She found the item and laughed. I didn’t think anything about it was funny because it was a complete waste of time and didn’t even offer an apology after the way we had been treated. This use to be my favorite place to shop but I don’t know that I will be back after this.

I absolutely love this store, I’ve been shopping with them for about 6 years when they were inside the mall. They now have a larger store with more awesome clothes. Very friendly staff and of course beautiful pieces for a good price. Now that I have moved I order online and my orders are here within a 3-5 days. They also communicate with you if you have questions regarding an item or just want another girls opinion.