John Deere Augusta Works- South Factory

Picked up a van load of tractors. Once you get through the guard shack they will direct you to loading area. An attendant will instruct you to back into a dock or wait for an empty dock. Loader will ask if you want to use your own straps, if you don’t have any or don’t have enough, they can brace the tractors to the floor with wood. All friendly interactions and was in and out in less than 1.5 hours.

I , also, had an unsavory experience with security. I arrived 45 minutes early for my appointment. They told me that was too early and that I could not park and wait on their property. They asked me to turn around and leave. There’s no place really to park a semi truck, nearby. They get 1 star for unreasonable security.

Most rude and unprofessional security guard I've ever encountered on the road. She raised her voice at me, and kept interrupting me when I was trying to ask her questions about the pick up process. She made me do a U turn to leave the property and that's understandable but when I asked where can I park she said "Google it" and closed the window in my face. I had to wait for second shift to arrive and they helped me out really quick and were curtious. Why do we have to deal with someone like that after being on the road all day. Is this the kind of employees you guys want? I'm never coming back.

Use exit 190 off of I-20. South to John Deere pkwy, turn left. Driveway for guard gate is on the right not to far. Stop to your right and open your trailer doors. after checking in with the guard you will then drive to loading dock. I had no wait and backed in. They loaded 5 tractors in an hour. Fast and easy experience for me.

Just got into dock. Will edit if needed. If you look at Google look to the left of this building for the guard shack entrance address. Will take you where you need to go as indicated in my pics. After looking at reviews I only arrived 15 mins early. Appointment set for 8 am on a Saturday. When you pull in drive make sure to follow traffic signs. They have a light where you wait until it's your turn at the guard shack. When it's your turn DO NOT PULL UP PAST THE STOP SIGN. They are constantly bringing tractors in and use the space between the stop sign and guard shack to enter the gate while trucks are checking in. Once checked in pull down to building to the right. There are staging lanes to wait if the docks are full. Walk up ramp to check in window under the sign. Give them the same information you gave guard filled out on the sheet along with drivers license. Wait in truck till they load and come get you. Simple easy process if you follow the directions and don't arrive too early or late. However it was a Saturday. I can imagine it being worse during the week. I'll update on load time. There are 2 pilot truck stops nearby. One is like 8 mins from the guard shack without getting on the interstate. As I came in I saw a smaller SPRINT truck stop right around the corner. All of them are small with a lot of local trucks parking. So get there early or get a reserve spot. UPDATE: WAS in the dock for at least an hour and a half before loader came out to give me an option of using blocks or straps. They started loading me shortly after. Loading completed in 2 hours