Gerber Collision & Glass

I can’t say enough good things about my experience with Gerber Collision & Glass! From the moment I walked in, Erika and Harley were incredibly kind, helpful, and accommodating. Dealing with insurance and car repairs can be so stressful, but they made the entire process smooth and easy. I originally took my car to another shop for an estimate, but when I brought it to Gerber, Erika immediately pointed out several things the other place had completely missed. Her attention to detail gave me so much confidence that my car was in the right hands. On top of that, I received weekly text updates about the progress, which was so reassuring and kept me in the loop the entire time. Harley and Erika truly went above and beyond to make sure everything was taken care of, and I am so grateful for their professionalism and kindness. If you need auto repairs, I highly recommend Gerber Collision & Glass—and definitely ask for Erika and Harley! They’re the best!

10/10 customer service but picking up my car with more issues than I left it with makes absolutely no sense. My condenser fans no longer spin, my tpms light won't turn off, and the alignment paperwork I was provided shows that almost nothing was done. My caster should not be 8.8 Proceed with caution.

My 2006 Toyota Corolla was totaled by an Allstate driver 😭 I bought this car brand new and it still ran great and looked very good for it's age....

I was not going to be leaving a negative review of my experience from january of this year, but after a threatening call from cathy to my wife, it is now time to leave a review. Steer clear from Gerber! They perform SUB-PAR work. My truck was given back to me with new damage that was not there prior to arrival. I was told that the vehicle was inspected before being returned, that was a lie. My fog lights no longer worked when the inspector said she checked the lights. My fender had scratches down to the primer, and the paint work they performed could be seen through with a flashlight. They tried to blame it on bad employees that no longer work there and I should bring it back. No Way! I chose another avenue to correct the issues. I am an automotive professional of 25 years and was very disappointed in the quality of work. The only reason we went with them is because American Family referred us to them. Save your self a headache and avoid bad work and bad customer service.

I had an appointment with this establishment at 1.00pm I arrived on time. I entered the building and there were two people at the desk. (can’t say gentlemen because they are not that). They saw me coming and did not even look up at me didn’t acknowledge me at all they continued to look down at there computer. I waited to see if someone else came in. A white male entered he was immediately acknowledged and helped. I called State Farm to let them know I would not be doing business with this establishment. This is the Augusta GA location.