Dunkin'

I have been coming to this store since they opened up and I have to say, I have witnessed the customer service level declined drastically, even though it hasn’t been open for that long. The drive through service is horrible in a sense of whoever on the other end do not want to be there and it does reflect on the service or doughnuts you ordered. I am a northeastern and DD is tradition for my and my family, but I am sensing that is not the case around here, and to be honest it doesn’t feel like it deserves my business to go back to. Those pictures you see, are from a order that i made which they thought it would be a smart idea to shove 8 doughnuts in a bag, and on top of each other to the point when I got home , the kids asked me which one is what. The glazed has the same amount of chocolate on it as the frosted ones, because they were just shoved together.

The employees are nice enough, but customer service is lacking. The drinks are highly inconsistent, and my most recent visit was a rip off, as the large had a medium's worth of coffee in it.

They don't know how to heat the wraps up properly... It's always cold. The last time I went I asked them to heat the wrap up longer and it was still cold in spots. I don't have this problem at the peach orchard location. They are the best!

Asked to taste the tea before ordering, I have had many sour teas from this location. Upon trying it, it was indeed sour, almost rancid. I told the employee and they said they were only allowed to remake the tea if they ran out. I said, even if it’s bad, sour and a customer complains? They said yes, per management due to the cost they are only allowed to make it if they run out. If I want fresh tea they suggest coming in the early morning. Well, this did it for me, you knowingly serve tea that is bad, even after multiple customers have complained. Now this makes me question the freshness of the donuts. They seem to always be hard, makes me wonder if management is serving leftover donuts the next day due to cost - this would align with the plan they have set for the tea. No longer a patron at this location regardless of its convenience.

Love their Avocado toast, my husband is allergic to beef and liked their turkey sausage cheese croissant. My favorite fast food breakfast place.