Comcast Service Center

The customer service plays the game of Telephone and keeps switching departments. Can never get a clear answer. Posting on behalf of a friend who's already dealt with this bad customer service more than enough times. It's not the call center employees making it bad, it's the whole corporate conglomerate of hell making it bad. I hope the call center employees get better jobs. As for Comcast itself- Thanks for NOTHING. You get NOTHING. Good Day.

Look at this mess that's been in front of my home since 3/29. I have called and complained over and over again. Still nothing been done as of 5/6 over a month later. But yet I'm still being charged $116 a month for internet that keeps going in and out. Called today and was told I'd be charged for them coming out. Xfinty has turned into garbage.

I've been a customer of Comcast for many years, but recently Services provided have really gone down. I've been having problems for the last week and a half. The technicians encounter people are nice and hard working however I can't seem to get over my service not being interrupted every day and a half.

Service was good. However, there continues to be an ongoing issue that has not been resolved. The cable box lid does not stay on. Cable sticking outside between base and lid. Cable box began sinking due to sink hole that Columbia County called themselves fixing. The issue with the box has gone on for 10 years and Comcast has been notified to fix, but never goes. They make big promises, but never carry it out. Talk is cheap. Staff at payment center are nice, but service us pathetic. It is apparent Comcast does NOT care about the outside equipment and to call is a waste of their time.

I was stood up for cable installation today. After speaking to a representative they told me that technician would be here later today. I was stood up for the 2nd time. This same thing happened in August 2015, stood up twice then as well. I went with Direct TV , no issues. It seems each Comcast employee has different information as to what another representative may have communicated not even an hour prior. By far Comcast is the worst service provider that I have ever did business with, definitely a zero in customer satisfaction .