Associated Credit Union

Leslie, Crystal, and Erica went over and beyond to assist me today. I appreciate you ladies for your patience and working past business hours to make sure that I had what I needed to join this credit union. Because of you, I can officially say that I am a proud new member of ACU! Thank you.

If any of you have ever banked with [the old] Wells Fargo, then you are familiar with the late transaction posting scam. Yes, the same old scam that post transactions out of order and not associated with the date that you actually made the purchase. Oldest trick in the book, and it causes overdraft and fees. Well Associated Credit Union is no different and they have mastered that scam. For the most part I have stopped all direct deposits here. I only remain for the Zelle app. I recommend that you deposit your money elsewhere.

Erica is such an amazing help! She has a great personality and makes sure that you are taken care of beyond your expectations.

Outstanding Customer Service!!!! This review is way overdue, but so well deserved. My father and I went in to make some changes to his account and had the pleasure of working with Leslie Woolfolk. Our needs required extra time and Leslie made sure every single need of ours was met before we left. We never felt rushed. It is nice to see that in today's busy, fast-paced world such excellent customer service is still in play at some businesses. Thank you Leslie for helping me take care of my Dad!

My wife lost her Dad and my Mother In Law lost her husband of 55 years on April 3 2019. They had been members of the credit union through many mergers and acquisitions for 30 years. On April 5th, after reading his obituary, the credit union closed and locked their joint accounts. My mother in law could not access her pension money, cash, debit card, saving account or anything else at the bank. They have excellent credit (775-800) scores. They had 3-4 months of cash in the bank. They had a joint mortgage, checking and savings accounts. The credit union representative said it was procedure to close the JOINT account down because he had one credit card that was not joint and it had a balance. They did not call or check on their 30 year customer. They just shut the account off. She had auto pay bills set up and medicine to purchase. We are taking care of all those needs but if someone did not have family to help, they would be the victim of bad bank policies. I would recommend pulling all your money out of this bank if you are a current member. There is a better place somewhere else.