Anchor Post-Acute

Overall I think the place is way understaffed for the number of people staying here. Some of the nursing staff and CNAs need to be retrained in what their actual job us and how to be more pleasant with the patients. Two of the best CNAs are Karen Dandy and Debbie Lackerson. They try to take care of the patients needs above every thing else. They show compassion and actually care about the patients well being. They both should be rewarded for a job well done by going over and beyond what is expected. The people in the therapy section are really wonderful and try to be as helpful as they can be. They try to get you ready to lead a normal life. Overall the place is fairly clean but the food is bad. My food arrived cold and not what was on the menu. Complaints were ignored completely. Requests to talk to the kitchen manager were ignored as well. Having spent 3 months here I am sick of this place.

My mother was there for rehab after a hospital stay. Sure they are understaffed but they took very good care of my mother. Nurse Mireya made sure she got her meds every day and kept her healthy. Pam(cna) made sure she had a bath twice week. And kept her comfortable. Robin in admissions made the process for admitting her so easy. Everything right over the phone so didn't have to be there before she was admitted. And Brany the social worker made it easy to take her home with everything she needed. So overall a very pleasant experience. Thank you.

My experience is minor and as a visitor. Was told by therapist to leave Boost for my friend which I did. Disappeared never given to patient, then told she had Covid so I couldn't bring more. Just for your info several people I know have been there with poor treatment by some nurses. I'd suggest you meet with your nurses and give expectations. When people go there it's because they can't take care of themselves. They deserve respect. Yes a lot of what I am saying is from recommendations from friends. Just want you to know so that you might be able to check this out. Talk to your patients after they've been there a few days. Just saying.

Spent 2 1/2 months in this place for rehab after a car wreck. Broke tib/fib, broke my wrist, broke 3 ribs and L5 vertebrae. The CNA’s do not care about you. Your light will be on for hours, they come in ask you what you need, turn your light off and ignore you. I used a bedpan for a while and would be on it for up to 2 hours with a broken spine. Had one CNA bring my lunch tray and at that point I had been on the bedpan for over an hour. I asked her to please take me off. She said okay and left the room to never come back in. The food is so disgusting it’s not fit for dogs and the menu never changes. They don’t know what a diabetic meal is and don’t really care. Had the pleasure of getting a UTI on April 16th took forever for the labs and the antibiotic. They gave me a 4 day antibiotic, which didn’t work. Complained and got another 4 day antibiotic, which didn’t work. Complained again, did another urinalysis and got a 5 day antibiotic. Went home the day I was prescribed the antibiotic, took it, today is day 5 and guess what? I still have the UTI. I did have 2 amazing night CNA’s, Jaylynn and Gail. Always answered my call lights immediately during the night no matter the time. The PT and OT staff are excellent, they’re the only reason I put up with the neglect. Dylan, Heather and Angela were my saving grace!!! Had a conversation with the Director and she was an absolute joke and needs a different career. She avoids the issues you have at all cost and thought she was talking to someone who never worked as a CNA. I highly recommend if you have loved ones in this facility, check on them a lot. They love using diapers and leaving you sitting in soiled ones for hours and hours. Another issue is prescription medication. It either takes forever to get or they lose the doctors order. Had surgery while I was in there and needed pain medication but they all of a sudden couldn’t give me any after my surgery but had them up to the day of my surgery for my other broken bones. ...

My auntie was there and the staff treated her so well. Brandy and Robin were amazing. My mom said that Lativa (not sure ) but she helps with insurance was so much help. They are really an awesome team. So glad they were there for my aunt.