A Pet's Life

Do not board cats here. The staff was very kind but owner was very unprofessional, causing unnecessary emotional distress to me and my cats. Edited to add that owner did NOT just call about balance, which was an absurd amount that I was given initially (3k!) and threatened to give my cats away. So yes I was upset when they tried to charge me $3,000 for a month of boarding for two cats. Ended up paying 1,400 in the end and two of her own employees quit because they were so appalled with what happened. Guess how much a newer, cleaner facility with vets on site have charged me for a month? $800. I was already going through a lot and Michele was very rude, when I went to pay made a passive aggressive comment saying “see, I told you she has money”. I wasn’t going to put all this but you refuse to take accountability and apologize. I apologized to you for not getting in faster to pay part of the balance and was very kind to you. You are unnecessarily mean and I honestly felt like you were trying to scam me out of insurance payout from my current displacement, even the insurance company was questioning the bill. I hope you never do this to another customer and wish you the best.

I love the way Michelle and her staff love on my Neo! I will never take him anywhere else. They are absolutely the best, thank you so much for loving my Neo as much as I do❤️

Update in response to reply from owner: I've updated the rating to 3 stars as 2 is probably too harsh. I'm not sure why their records are different than mine, but to be clear: Our older dogs (Moxie and peanut, referenced in the owner reply) were born in 2018 and got their standard vaccines (parvo and others, as well as rabies) from their breeder and pound, respectively. Since then, Moxie has had one round of parvo/distemper because the vet did so without asking when she was spayed on May 13th 2021 (well over 3 years ago). She'a also had her rabies shots in 2019, 2020, 2021, and 2024. In addition to her puppy shots, peanut got dh-pp (parvo, distemper, etc) in 2021 because of a miscommunication with our vet at the time, but has also had her rabies in 2019, 2020, 2021 and 2024 (we changed vets in 2019 and moved in 2020, and both times the new vet wanted to do 1 year shots for new patients). Neither Moxie nor peanut have had anything but rabies shots since 2021. Any records indicating otherwise were not a result of information I or my wife provided, as we have invoices of every vet visit, and provided them on Moxie and Peanut's first visits. We have never been asked for any records for Moxie or peanut since we first began going to this vet, well over 2 years ago. As for our puppies, Kessie, Samson, and PJ were born in November 2023, and we administered their initial parvo-combo shots (purchased at tractor supply) ourselves and provided pictures of the bags as well as certificates from the vet of all of our dogs rabies vaccinations at our first visit with the puppies, probably around a year ago. They are only just now out of "compliance". I imagine the person at the front desk may have recorded this wrong and incorrectly indicated that Moxie and peanut also got the parvo combo in 2024, but that wasn't what was communicated. Additionally, Moxie and Peanut were apparently out of compliance with A Pets Life's policy as early as September 2022, as their last non-rabies...

Michele has been our groomer for over 6 years! She always does an amazing job, and my little dog loves her!

Michelle is the sweetest lady ever and my dog Sherlock always gets the best haircut. I live in Colorado, but I try to bring Sherlock with me at least once a year literally to get a haircut here (and see my parents). The way she shapes his paws, and the extra attention/care she provides for your pet is the best.